Kluttz, Reamer, Hayes, Randolph & Adkins is committed to providing the highest quality legal services to our clients consistent with our professional ethical standards. In keeping with that commitment, we set forth at the outset of a new representation certain information that we believe may be useful to our clients. Accordingly, set forth below is information concerning such matters as staffing, hourly rates, other client charges, billing, file retention procedures and confidentiality. We believe that such matters are best addressed at the beginning of our association with a new client, and we have found that our clients appreciate this approach.

There will likely be one attorney who will be primarily responsible for ensuring that your needs are served by our firm. However, depending upon the manner in which our representation develops, other professionals may also provide services. In an effort to provide high quality services at a reasonable cost, we strive for efficient, lean staffing with the most qualified personnel available at an economical rate.

Our professionals are assisted by a support staff who provide services as fully computerized data processing, and copying, 24-hour word processing services, electronic mail, delivery services, and other functions.

The firm’s fee structure is based upon hourly rates for all attorneys, paralegals, law clerks, and project assistants, unless otherwise specified. We record time expended on hourly fee matters in increments of one tenth of an hour, and calculate our fees on that basis. Contingent fees and alternative billing arrangements are available. Hourly rates are subject to increase, normally once per year without notice, unless otherwise requested by the client.

Wherever possible statements for services rendered will be submitted monthly, to more effectively monitor time and expenses as they are incurred. If you require a different billing frequency, please communicate this to us as soon as possible. Our billing format will provide you with a description of the efforts we have undertaken on your behalf.

In addition to fees, we charge our clients for travel expenses, court costs, court reporter charges, costs of expert witnesses, and certified or express mail charges. No extraordinary charges will be incurred without the client’s prior approval. We also charge for other services such as document reproduction, facsimile, air freight, computer legal research and secretarial overtime. Some of these charges are based on standard, non-discounted rates, above the actual cost to the law firm. We will advance most of these charges directly on your behalf and bill them monthly.

Many of the firm’s clients have specific billing procedures which they wish us to follow. If you have such special needs, please let me know as soon as possible so that we may accommodate them. Unless we hear from you otherwise, we will assume that the procedures described herein are acceptable.

Payment for services rendered is due upon receipt of the statement, and should be made to Kluttz, Reamer, Hayes, Randolph & Adkins, L.L.P.. We charge 1.5% interest per month on all unpaid balances which exist after 90 days. This firm may have lien rights arising out of the failure to render payment and in the appropriate circumstances may assert its legal rights to withhold file materials and/or proceeds generated by services rendered in an amount equal to all unpaid balances, until all unpaid balances are paid in full.

Once matters have been concluded, much of the file will ultimately be discarded. If you prefer that any of the file materials be retained or returned to you, arrangements can be made to accommodate your request.

As a client of Kluttz, Reamer, Hayes, Randolph & Adkins you should know that all information we receive about you is held in confidence and is not released to people outside the firm, except as agreed to by you, or as appropriate under applicable laws and rules.

Kluttz, Reamer, Hayes, Randolph & Adkins, L.L.P.
131 North Main Street
Post Office Drawer 1617
Salisbury, North Carolina 28145-1617
Telephone: 704.636.7100
Facsimile: 704.636.2284
Email: office@rowanlawyer.com